How can I book an appointment with the Advice Service?

To book an appointment with the Advice Service, follow these steps:

• Visit the Advice page on the UOGSU website.
• Click the link below to access the Microsoft Teams booking form.
• Select an available time slot and day that works for you.
• Provide details about your case, your school, level of study, and any relevant background information.

Everyone must use the booking form to ensure consistent record-keeping and allow us to prepare for your meeting effectively.

What to do if you have issues with the bookings form?

The bookings form is regularly monitored and checked to ensure it is functioning correctly. Before contacting us, please ensure the following:

• You have tried booking using your university-issued email address.
• You have filled in all the required fields in the form.
• You have selected an available time and date.

If you still cannot access the bookings form after following these steps, please email us. We will do our best to resolve any issues you are experiencing with the form.

How does the Advice service support UOG students?

The Advice Service is a safe and confidential space for students seeking advice and guidance. We are here to assist and guide you through various academic processes and help you find the most appropriate support services. Our support can include:

• Providing context and ideas on how to write an appeal, complaint, or Professional Suitability and Fitness to Practice response.
• Explaining the processes and policies related to appeals, complaints, and professional suitability and Fitness to Practice procedures.
• Signposting to Student Centres for receiving support with extenuating circumstances.
• Helping you understand the evidence you may need to pursue a case.
• Supporting you through advocacy and helping you advocate for yourself in your specific case.

We are committed to helping students achieve the best outcome in academic processes. However, we are not able to provide legal representation. Where appropriate, we will signpost you to other services, such as mental health and wellbeing, or money advice.

Where can I find essential resources?

You can find core University services on MyGlos or follow one of the links below:

What is expected from students when accessing the advice service?

When accessing the Advice Service, students are expected to:

• Attend meetings on time or provide at least 30 minutes notice if they cannot attend.
• Follow up with the appropriate support services they are referred to and book their own meetings.
• Inform the Advice Service in advance if they wish for staff to attend their meetings in a supportive capacity.

Our office hours are Monday to Thursday, 9 AM to 5 PM.

Need More Help?

If you have additional questions or need further support, don't hesitate to reach out to us at suadvice@glos.ac.uk.